Effective August 31, 2020, the Régie du logement will be called

the Tribunal administratif du logement.

Important changes to the tribunal's rules of operation
will also take effect on that date.

 

Please view the following video clips to learn about the new rules that are applicable as of August 31.

UPDATE

*** Please do not come to our office if you experience symptoms associated with Covid-19 or if you see someone who has these symptoms. We thank you for your collaboration.

In-person information services by appointment

The Régie du logement is resuming in-person information services starting on June 15, 2020.

In order to respect social distancing rules and ensure the health and safety of all, those services will first be offered by appointment only.

Go to our online appointment service to make an appointment to meet with an information clerk to be informed of your rights and obligations under a lease for a dwelling.

Additionally, the Régie du logement is maintaining its telephone information service and a range of online services.

Hearings

Please note that the Tribunal may impose the use of technological means when holding a hearing if the parties have those means and the technological environment supporting the Tribunal's activities permits it.

SUSPENSION OF THE EFFECTS OF CERTAIN DECISIONS

Repossession of a dwelling | Eviction

The effects of all decisions by the Régie du logement and all judgments by a tribunal authorizing the repossession of a dwelling or ordering the eviction of the lessee or the occupant of a dwelling remain suspended for the time being, unless the lessor rented the dwelling again before March 17, 2020, and the suspension would prevent the new lessee from taking possession of the premises. Additionally, the Minister of Municipal Affairs and Housing stated on May 28 last that the gradual lifting of that measure would begin on July 6, 2020 for decisions rendered before March 1, 2020, and on July 20, 2020 for decisions rendered on or after March 1, 2020.

Until then, the Régie du logement or a tribunal may, on application, and where warranted by exceptional circumstances, order the execution of one of its decisions or judgments, despite the suspension. For more information, see the Executing a Decision page.

Conciliation service

The conciliation service is maintaining its activities remotely to allow you to settle your case quickly. For more information, please contact us by email at conciliation@rdl.gouv.qc.ca or see the Conciliation between Lessor and Lessee section of our website.

Visiting a dwelling

If a dwelling is to be visited, the lessor and the prospective lessee should ensure that the recommended health measures are respected. In particular, they should remain a minimum distance of two metres apart, and wash their hands before entering and on leaving the dwelling. Everyone should avoid touching objects or furniture in the dwelling. Where possible, a single prospective lessee should visit the dwelling and the duration of the visit should be limited. The lessor should also ensure that all door handles touched during the visit are disinfected.

Access to our offices

Access to Régie du logement offices is currently restricted to parties summoned to a hearing or who have an appointment with our information service for citizens.

You are invited to consult the Online Services section to verify the processing status of your case, file an application, submit a document to the Tribunal or make an appointment with our information service for citizens. For assistance in preparing an application or to be informed of your rights and obligations under a lease for a dwelling, it is also possible to reach our telephone information service:

Montréal, Laval and Longueuil

514 873-BAIL (2245)

Other regions

1 800 683-BAIL (2245)

Your Application Online

After the filing of an application at the Régie du logement, you have the possibility to follow-up the file on-line.

Follow-up of a file at the Régie du logement (in French only)

Summaries of decisions

The Régie makes summaries of decisions on various topics available to you.

That tool could be useful to prepare your application or as part of a conciliation session. For example, it could help you estimate the amount of damages to which you are entitled or the nature of the orders likely to be issued by the tribunal.

Other topics

If need be, you can consult other decisions with regard to dwelling leases by using the search engine (in French only) available free of charge on the SOQUIJ website.

For best results, simply select a tribunal (e.g., Régie du logement), and enter French key words such as “bruit” (noise), “moisissure” (mould), “zoothérapie” (animal therapy), “résiliation” (resiliation), “expulsion” (eviction), etc.

Notices

Whether you are a lessor or a lessee, the Régie du logement proposes some models of notices, which, depending on the situation, must be sent to the other party in order to comply with the obligations provided for by laws and regulations.

Certain forms are also suggested where you need to contact the Régie.

Consult this section to find all the models available.

You wish to complete a notice?

See all available notices

Frequent questions

  • Do I have to move if I have a confinement order?

    Lease

    No. If a confinement order has been issued for a lessee by the National Public Health Director, the lessee must not leave their home until the isolation period is over, subject to a fine of $1,000 plus fees of $546.

    The isolation period is 14 days at most. The isolation period ends when the person tests negative for COVID-19 or when the National Public Health Director or the attending physician deems that there is no more risk of contagion. A judge from the Court of Québec or the municipal courts of Montréal, Laval or Québec City with jurisdiction in the location can end an isolation order or reduce its term if they are of the opinion that there is no more risk of contagion or make any changes to the isolation order that seem to them to be reasonable under the circumstances. Likewise, the Public Health Director of the Laurentian health region or a person authorized to act on their behalf can authorize a person to enter or leave that sector, on conditions they determine. (Order number 2020-015 of the Minister of Health and Social Services, dated April 4, 2020, Order number 2020-016 of the Minister of Health and Social Services, dated April 7, 2020, and Order number 2020-018 of the Minister of Health and Social Services, dated April 9, 2020)

    In these circumstances, the lessee must inform the lessor that they are subject to a confinement order. Note that the lease is not renewed but extended for the isolation period. The lessee must therefore pay the rent (including services) until they vacate the dwelling. They must also pay rent to their new lessor for the dwelling they have undertaken to rent. If the lessee feels they should not have to pay this rent in light of the circumstances (the confinement order), they can submit an application to recover it to the Régie du logement tribunal, which will determine the merit of the application.

  • Do I have to move out at the end of my lease if I have not found a new place to live because I could not visit any apartments because of the pandemic?

    Lease

    Yes. If the lease is terminated by a notice of non-renewal sent to the lessor, the lessee must leave the premises*.

    It is important to point out that the government did not formally prohibit visits to rental properties. It did, however, recommend limiting visits as much as possible. When circumstances allow, photographs or virtual tours of the dwelling using technological means are recommended.

    If an in-person visit is necessary, the lessor and the potential lessee must follow the health guidelines set in place by the government. For example, they must stay at least two metres apart and wash their hands before entering the premises and after leaving it. Everyone must avoid touching the objects or furnishings in the dwelling. Only one potential lessee may be present at the visit, and they must not have any symptoms related to COVID-19. The lessor must clean all doorknobs that may be touched during the visit.

    * Art. 1978, C.C.Q.

  • Because of the pandemic, my dwelling is not ready. I have been refused access to my dwelling. What can I do?

    Lease

    Notwithstanding the applicable law, in these circumstances, we urge the parties to try to come to an agreement on the delivery date of the dwelling.

    A lessee who cannot take possession of their dwelling on the agreed date may be able to claim damages and material and moral interests from the lessor (e.g., storage of belongings, additional moving costs, lodging, trouble and inconvenience, repayment of rent paid, etc.). The lessee will also be eligible for a refund of rent paid, under article 1699, C.C.Q. The lease may also be broken if a lessee who cannot access their dwelling in order to occupy it suffers serious harm, under article 1863, C.C.Q.

    According to article 1854, C.C.Q., the lessor is obliged to deliver the dwelling to the lessee in good condition on the agreed date. This is an obligation of result, and the lessor can only be released from it in the event of force majeure. For example, the ice storm in 1998 was deemed to be force majeure. If the pandemic caused by COVID-19 is deemed to be force majeure by the court and depending on the evidence it examines, the lessor may be released from the obligation to deliver the dwelling on the agreed date.

  • When will the Régie du logement start holding hearings again?

    Hearing

    On June 1, the Régie du logement started hearing all types of applications. All cases that require immediate attention are given priority for case scheduling.

  • Can I have a lessee expelled if they refuse to leave at the end of their lease?

    Lease

    If the lease has ended and the lessee notified you, in keeping with the law, that they were not renewing it, the lessee loses their right to remain in the premises and becomes an occupant without right when the lease ends. If it is a periodic lease of unspecified duration and the lessee informed you in the time and manner set out in the law that they did not intend to renew it as of a certain date, the lessee does not have the right to remain in the dwelling after that date. The same is true for a lessee with whom you concluded an agreement with a defined departure date, if that agreement is not upheld. You must, however, be able to prove the existence of such an agreement and ensure that it was concluded in keeping with the law.

    If the person refuses to leave the dwelling on the date agreed, you can file an application with the Régie du logement to request their expulsion. You will be quickly summoned by the tribunal to have your application heard. These applications are considered to be urgent.

  • What about the new lessee, who will not be able to take possession of the dwelling?

    Lease

    In these circumstances, the lessee can probably ask to break the lease or claim damages (e.g., storage of belongings, additional moving costs, lodging, trouble and inconvenience, etc.) from the lessor who was unable to deliver the dwelling on the expected date*.

    * Art. 1854, C.C.Q.

June 29 2020

The Régie du logement is just a phone call away

Part of category Appartment

On July 1, the Régie du logement will respond to inquiries from lessees and lessors.

See full article The Régie du logement is just a phone call away
June 03 2020

Report of the Auditor General of Québec 2020-2021

Part of category Appartment

Montréal, June 3, 2020 – The Régie du logement believes it appropriate to supplement the information presented in the report table

See full article Report of the Auditor General of Québec 2020-2021
February 03 2020

Swift placement on the roll for dwellings unfit for habitation

Part of category Audience

Montréal, February 3, 2020 The Régie du logement today announced the introduction of a new procedure aimed at

See full article Swift placement on the roll for dwellings unfit for habitation