About Us

Complaints Office of the Régie du logement

If you are dissatisfied with our services, you can complain to the Régie du logement's complaints office.

IMPORTANT! Please note that the complaints office cannot comment on:

  • decisions rendered by the tribunal;

  • the conduct of hearings;

  • management of hearings by the commissioners and special clerks.

If you are dissatisfied with a decision of the tribunal and wish to contest it, you can consult our website in the section entitled Contesting a Decision.

If your complaint concerns the conduct of an administrative judge, you must contact the Conseil de la justice administrative, an organization that is independent from the Régie du logement, and specifically mandated to handle complaints concerning the members of the administrative tribunals, including the Régie.

How to make a complaint

You can complete the online complaints form, or you can mail your complaint or fax it to:

Régie du logement
Bureau des plaintes
5199, rue Sherbrooke Est, bureau 2360
Montréal (Québec) H1T 3X1
Fax: 514 873-6805

You can also obtain a complaint form at one of our offices.

The Régie undertakes to follow up on your complaint within 30 days of its receipt. Dissatisfied with our treatment of your complaint? Contact the office of the Protecteur du citoyen.