Due to the public health emergency resulting from the COVID-19 pandemic, the Régie du logement offers those who will be participating in a hearing the possibility of doing so from their own homes, using the Zoom videoconference application, instead of going to the location indicated on the notice of hearing sent by the Régie.
If you would like to avail yourself of that possibility, you must apply by completing the online form provided for that purpose.
Please note that the information found below on this page concerns videoconference hearings that are sometimes held by the Régie du logement at its offices, with the equipment there. That information does not relate to the exceptional measures mentioned above (participation at a hearing from home). More specific information and rules respecting hearings on Zoom are found by clicking on the link in the preceding paragraph.
Download the PDF : Guidelines of the Régie du logement regarding the use of videoconferencing
If you are called for a videoconference hearing, take note of the following in order to ensure the orderly progress of the hearing.
At a videoconference hearing, the parties meet in a location equipped with a device for holding remote hearings, while the commissioner who hears the case sits in another location, also equipped with such a system. It is also possible that only one witness will be heard by videoconference.
Filing evidence before the hearing
Deadline to file evidence
The evidence must be submitted 10 days before the hearing date.
Evidence is filed online, under Online Services / Transmission of Documents to the Tribunal.
Online filing is the preferred method, given its efficiency. Other methods, however, can be used to submit evidence, such as by fax, although this method can affect the legibility of documents.
The applicant's record must be complete, and should therefore contain the following:
The proof of notification of the application and amendments, if applicable (affidavit of service by a bailiff, delivery confirmation from Canada Post, email, proceeding signed by the defendant, or another document attesting to the reception of the proceeding by the defendant).
A copy of the lease (in full) and all by-laws or schedules.
Invoices that are the subject of a refund request.
It must also include, where applicable:
A legible copy of all reports by experts or inspectors.
A legible copy of all photos.
A legible copy of all notices, letters, emails, notes or other documents that you wish to submit to the administrative judge as evidence.
Evidence that is in the form of video or audio recordings can also be filed online. If it is not possible to do so, such evidence must be submitted on a data storage device (USB memory stick). Please assign a number and name to each file so that it can be easily identified, and keep a copy for your records.
Filing evidence on the day of the hearing
Any evidence that was not previously filed with the Tribunal can be submitted to the clerk or the attending representative of the Tribunal administratif du logement on the day of the videoconference hearing.
Application for a postponement
Please inform the Tribunal of an application for a postponement as soon as you learn the details justifying your application; you must also submit the consent of the opposing party. This will make it possible for other litigants to avail themselves of the time slot that was reserved for hearing your case. Should you fail to do so, the Tribunal will rule on the application for postponement at the hearing.